Frequently Asked Questions
Everything you need to know about your shopping experience.
How is my order packaged?
We prioritize your privacy. All orders are shipped in plain, unmarked boxes or mailers with a generic return address and no mention of the store name on the exterior.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital options like PayPal and encrypted cryptocurrency payments.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns on used or opened items for hygiene reasons. If an item is defective or arrives damaged, please contact us within 14 days for a replacement.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination but generally range from 10-21 business days.
Are your products body-safe?
Yes, we curate our collection to include high-quality materials such as medical-grade silicone, stainless steel, and phthalate-free TPE to ensure safety and durability.
Will 'The Kink Store' appear on my bank statement?
To maintain your discretion, your billing statement will show a neutral descriptor such as 'TKS Retail' or 'General Goods' rather than our full store name.